IMPORTANT PAYMENTS ACCEPTED INFORMATION
Our company - The Crystal Ball Inc.
accepts all major credit cards directly, Visa, Master Card, Discover, and American Express
We process all credit card sales manually, that is we do not have automated credit card real time processing. Your credit card is only charged when we are ready to ship your order.
We make every effort to avoid unauthorized use of credit cards re: stolen credit card numbers
We also accept PayPal payments through the PayPal.com website- our shopping cart has a choice
to pay by PayPal and during Checkout will take you directly to your PayPal account . IF YOU DO NOT HAVE A PAYPAL ACCOUNT YET - YOU MAY CLICK ON THIS LINK TO OPEN A NEW ACCOUNT
There are millions of internet shoppers that find PayPal a very convenient way to make online purchases.
We are sorry but do no longer accept checks or money orders - You can use checks and or money orders
by opening a PayPal account see link above.
IMPORTANT PRIVACY POLICY INFORMATION
It is our express company policy to keep all customer information in strict
confidence. We do not sell, rent, or in any manner give out any private information, including
email address, land address, phone numbers, or any other information to any company
for any reason, period. Our shopping cart is secure after you select Check Out Now and all information before and after are held in strict confidence.
NEW SHIPPING POLICY
Our standard shipping is US Postal Service 1st Class or Priority Mail
(over 13 ounces)usually takes about 3 to 5 business days for delivery.
Regular S&H charge is $4.95 for all USA deliveries up to 2 pounds.
FREE 1st class mail SHIPPING (save $4.95) when your order is $75 or more
and weight is under 2 pounds to US addresses only
if your order is over 2 pounds you only pay the excess over $4.95.
For FASTER DELIVERY
We use USPS EXPRESS MAIL
The 1st 8 ounces is $12.00 extra - added to the shipping total
Delivery is 2 or 3 business days not including
weekends or official US holidays. Most jewelry orders will be 8 ounces or less,
if your package is over 8 ounces we will manually adjust the shipping charge.
Be sure to email us if you want to know what the exact charge will be prior to ordering.
To get EXPRESS MAIL DELIVERY CLICK ON EXPRESS GRAPHIC BELOW
Please do NOT ask us to put NOTES on packages like - leave on back porch etc.
postal carriers have no obligation to honor these notes and it is sometimes indication of fraud.
ALL ORDERS ARE SENT OUT AS SOON AS POSSIBLE USUALLY WITHIN 48 HOURS
IF THE ITEM YOU ORDERED IS TEMPORARILY OUT OF STOCK WE WILL NOTIFY YOU BY EMAIL
THIS IS WHY IT IS VERY IMPORTANNT YOU GIVE US A WORKING EMAIL ADDRESS YOU CHECK
OFTEN, AND PLEASE IF YOUR ISP HAS SET UP SPAM BLOCKING FILTERS - ADD
TO YOUR FRIENDLY ALLOWABLE EMAIL ADDRESSES
GO BACK TO SHOPPING CART NOW
click on view cart or check out graphic at right
IMPORTANT Security INFORMATION
We take security very seriously. Any time you are asked for personal information while making an online purchase using our shopping cart, your personal information is secured on a SSL dedicated
internet server. That means that the information is encrypted so hackers can not view any data being transferred. All actual paper work that has any personal customer information is shredded in a
timely manner. All customer information stored on our computers is also saved as encrypted data and password protected, with firewall security in place.
Thank You,
Diane & Mike
The Crystal Ball Inc. - The Crystal ball Inc. http://www.wehug.com
RETURNS POLICY
We will accept returns for any reason within 30 days of arrival to your address.
Please send your name and / or order # with returned merchandise.
Items must be in new unused condition, packaged with the same care we used to ship it to you.
Items may be sent back via USPS Mail, or UPS , we recommend using insurance.
If you choose not to use insurance we will not be responsible
for packages lost or damaged in the return mail. Shipping and handling charges to and from our store are not refunded.
Returned orders which were originally NOT charged for S&H
will be issued credit less $4.95 as a restocking fee.
EXCHANGES
Exchanges can be requested on most items within 30 days.
Please email or call our toll free number 1-866-346-1035 toll free 12 noon to 4PM MST Arizona time
before sending back an item for exchange. Any customized item such as custom length leather necklaces
can not be returned or exchanged.
Also see our merchandiseguarantee policy please send mail or returns to
The Crystal Ball Inc.
mail - returns
9839 W. Bell Rd.
Sun City, AZ 85351
local phone 480-614-5365
toll free order line 866-346-1035
Please email or call with any questions you may have prior to placing your order.
This may save both time and money and avoid need for returns. Thank You,
Diane & Mike
The Crystal Ball Inc. http://www.wehug.com
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